customer care

production & SHIPPING times

All our orders are specially made to order. The production process takes up to 4-6 weeks weeks. All garments that are required to be made within a 3 week time frame (which is quicker than our standard production time) will incur an additional rush fee. Please email info@sissstudio.com.au for more info.

We offer both standard and express shipping on all orders, calculated at checkout. 

Customers will receive confirmation email when items are purchased and when orders are on the way with tracking. If you would like to pick up your order from the studio, we will be in touch once your order is ready to arrange a day and time. Please follow the prompts when you proceed to checkout to choose an option.

Should you need your order it any sooner please email contact us.

Pick up in-store will be available from our studio located at 337 Rocky Point Rd, Sans Souci 2219

terms & conditions

These terms and conditions apply to all orders placed online with SISS STUDIO on our website www.sissstudio.com.au or in store.

EXCHANGE/REFUNDS

Our ready to wear garments (not including customised products) that are in original condition, unworn and with all tags attached are eligible for a refund or exchange. Please email info@sissstudio.com.au your name and order number, you will be sent a returns form to fill out and send back with your parcel.

Customers proceeding with returns are to cover the cost of return postage (unless the item is deemed faulty or otherwise communicated with our team). Customers have 14 days from delivered date to return their order. We will then assess the garment and action the appropriate return method (exchange or refund). Siss Studio only accepts one exchange per styler unless faulty.
Orders that have been purchased in a split size or have been customised are not eligible for exchange or refund.

FAULTY ITEMS

Please email info@sissstudio.com.au with your order details and a brief description of the faulty item/incorrect order. Products deemed faulty by our team will be eligible for a return or exchange and will be reimbursed the postage costs providing you keep your postage receipt. Products with minor faults will be offered to be repaired!

SIZING

Dresses are made in set standard sizes and are not made to fit individual measurements. Siss Studio does not offer alterations, therefore if alterations are needed, they will be at the customers expense to ensure your desired fit (ie; alterations to hem or strap). We have a recommended alterations service, get in touch for more info.